FAQ Page

THE “411”
What days and times do you schedule installations?Back

At Countertops & Cabinets, Inc. we try our best to work around your schedule with regard to scheduling
installations, but in order to keep our cost of installation low, we must adhere to a policy of scheduling
installs between the hours of 8 am to 4 pm Monday through Friday.  

A representative from CounterTops & Cabinets, Inc. will call you to schedule a date and time for your
installation once your counter top has been fabricated. Our installation crew will be scheduled to arrive
within either of the following time blocks:  8 AM – 12 PM and 1 PM – 4 PM.  We at Countertops &
Cabinets, Inc. strive to adhere within these time frames; however installation times may be affected
due to unforeseen problems with installations from the previous day.  While these circumstances are
rare, it is our company policy to notify the homeowners that such a situation may occur and we ask
that you please reserve and plan to be present for the ENTIRE Day of counter top installation, unless
you grant permission to our installation crew to perform work in your absence.  
We at CounterTops & Cabinets, Inc. are a fully accredited and insured business that has been
providing and installing high quality counter tops to the Central New York community for
the past 30 years.

In rare instances, we may be able to schedule installations on Saturdays.
How long will it take?Back

Depending on the scale, type and time of year your project is started, the length of time for completion
of your project may vary.  Typical lead times for counter tops can range from one week to four weeks.  
Typical lead times for cabinets can range from three weeks to six weeks.

While we often work on several projects simultaneously and delays sometimes do occur, please keep
in mind that much of our reputation is built on craftsmanship. We will not compromise the quality of your
project or that of other clients simply to avoid a small delay.  At the same time, we also strive to keep
firm control of our fabrication/ installation schedule to avoid such delays.  In the end, you will be pleased
with our work and your beautiful kitchen will be well worth the wait.
What should I do to prepare for a template?Back

Counter Tops & Cabinets, Inc. only asks that you have your counter tops completely cleared off.  You
do not have to have your counter tops removed.  Counter Tops & Cabinets, Inc. uses state-of-the-art
digital templating equipment which ensures the most accurate fit for your new counter tops with out
the inconvenience of having them removed for measuring purposes.
What types of payment do you accept and when do we need to pay? Back

Acceptable forms of payment include: cash, check, Visa, Master Card, Discover, and American
Express.  If making a payment with a credit card a 3% transaction fee will be administered to the balance
of your bill.  

We also offer interest free financing for qualified applicants.  Ask your CounterTops & Cabinets, Inc.
Representative for details.  

We require a non-refundable 50% deposit of the total invoice at the time the order is placed.  This
deposit ensures order and delivery of your counter top or cabinet materials.  The remaining balance
is due upon completion of work.  
What do I need to do and what can I expect when my counter tops
and / or cabinets are installed?    Back

To ensure that you receive the highest quality installation and to reduce the possibility of any additional
charges and/or delays, the following requirements must be met for measurements and installations as

* Countertops should be cleared and sinks empty.  Sink base cabinets should be completely cleared
out.  We will remove top drawers in cabinets.

* Sinks, faucets, garbage disposals and gas stove / cook tops must be disconnected and removed
prior to installation unless previously discussed and explicitly stated in customer contract.

Please Note:  CounterTops & Cabinets, Inc. certified installers are neither plumbers nor electricians.  
Please make sure a qualified person is performing these tasks or Counter Tops & Cabinets, Inc. Can
coordinate a plumber for you for your convenience.

* Cook tops, dishwashers, drop-in sinks and faucets must be at job site at time of install.
Please Note:  There will be an additional charge for return trips to cut faucet holes or attach dishwashers
@ $50.00 per hour including travel time, with a one hour minimum.

Counter Tops & Cabinets, Inc. strives to minimize the mess and level of inconvenience to the homeowner.  
Therefore, dust collectors, vacuums, tarps and various other items are used to protect cabinets, flooring,
and other areas of the home.

On occasion, we ask for access to the garage in order to complete some of the "messy" work outside of
the home. This minimizes dust and reduces the chance of accidents.

For all of the precautions that we do take, because this is a construction project, homeowners should
expect an element of dust in the house.  We recommend waiting until the final installation is complete
before doing any type of thorough cleaning.


© 2001 Countertops & Cabinets Inc- All Rights Reserved

315-433-1038 voice
315-433-1338 fax
4073 New Court Ave
Syracuse, N.Y. 13206
Hours of Operation:
Monday – Friday
8:30 AM – 5:00 PM

10:00 AM - 1:00 PM
How can we obtain an estimate?

There are numerous ways in which you can obtain an estimate.  

Telephone - Give us a call and we can take the measurements right over the phone.  Just make a
quick sketch of your counter, fill in the measurements and make the call (315) 433-1038)

FAX - Make a drawing, fill in the perimeter measurements and FAX to (315) 433-1338.  Once we
have the drawing we will contact if we need any additional information.

Email - Send your information through email with a PDF attachment.  Email to

Blueprints - Deliver the Blueprints to our location.  Be sure to attach contact information and a return
address.  Also let us know if you will be needing the prints returned.  Once we receive the prints we will
contact you to confirm delivery.

In-home Estimate – If your not comfortable taking measurements for your counter tops or would like
advice concerning your project, you can schedule a free, no hassle, in-home estimate.  Just call us at
(315) 433-1038.

What services do you offer?

Here at CounterTops & Cabinets, Inc. we offer a wide array of services including:

* Counter Top / Cabinet Rip Out & Removal
* Plumbing/ Electrical/Tile
* Counter Top / Cabinet Design Services
* Counter Top / Cabinets Installation
* Contractor / Special Work Referrals and Coordination

How do we order?Back
Once you have agreed to the cost of your project, a template and final meeting is needed to go over all
the details associated with your project.  This ensures we have accurate measurements and both
parties are in agreement on all details associated with your project.  Final drawings and a contract will
be produced in which both parties are required to sign in order to make your order official.  At this t
ime, we will require a 50% deposit to begin work on your project.
CounterTop Estimate 
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CounterTop Estimate 
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