411

Welcome to the 411 Page. This page is where all the info is. Below
you will find links on all the questions you might have. Please choose between Countertops Or Cabinets If you have a questions that is not on this pages please email us or better yet give us a call.

Countertops Cabinets

Countertops 411

Everything you need to know on Countertops.

Expectation The Process Warranty/Care Pros/Cons

Address

4073 New Court Ave                     
Syracuse, NY 13206                    


Contacts

Email: sales@cnytops.com
Phone: 315-433-1038                    
Fax: 315-433-1338

Hours

M-F   8:30 AM - 5PM
Sat    10AM - 1 PM 
Sun   Closed

Feedback

Please send us your ideas, bug reports, suggestions! Any feedback would be appreciated.

© Copyright 2018 Countertops & Cabinets Inc - All Rights Reserved

Expectation

Customer Expectation Sheets

Laminate Solid Surface Quartz Quartz

Laminate Expectation:

How much heat can laminate stand before it discolors? As a rule, a maintained temperature of 285°F can discolor a laminate. Contact adhesives typically can be reactivated or soften at around 200°F, which will allow the laminate to pull loose. The reactivation or softening of a contact adhesive will depend upon the melt point of the rubber compound. Repeated heating may cause the laminate and adhesive to react and finally deteriorate after continual exposure to temperatures above 150 degrees Fahrenheit. A pan of boiling water may be accidentally placed on a countertop without causing damage, but a hot dry pan should never be placed on a laminate countertop, since the exact temperature of the pan is unknown.

How should Laminates be cared for?All Laminate, regardless of finish, should be treated and cared for in the same way. Wash it with a soft, clean cloth and mild soap, rinse well with water, dry, and the finish will last for a long time. A soft brush may help clean the more heavily textured finishes.

What Causes stress cracking? How to avoid it? Laminate, like all wood products, will expand and contract with changes in Relative Humidity (RH%). Laminate will expand and contract more in the cross direction (width) than in the machine direction (length) with changes in Relative Humidity (RH%). This causes stress. Stress cracking relieves this stress. Rounded inside corners (1/8-inch minimum radius) will help minimize stress cracking. As always, a substrate with high internal bond strength and good adhesive bond will help minimize this problem.

How Much more durable is high wear laminate than standard laminates?A standard laminate tolerates about 500 cycles of abrasion wear in testing, while High Wear Laminate tolerates around 3,200 cycles. So it is five to six times more resistant to abrasion/wear.

Will Laminate tops scratch or chip?  Yes and Yes AEON™ Enhanced Scratch & Scuff-Resistant Performance Technology, exclusively on Wilsonart® HD® and Wilsonart® Premium Laminates, create a surface that is dramatically more durable than competitive laminates with similar finishes - a surface that keeps its good looks longer. 

Will you see seams in your top? Yes, you will only have a seam in your custom top if your top is bigger than 60" x 144". If you have a post form top you will have a seam in the corner connecting the countertops together. 

Customer Expectation Sheet—Solid Surfacing:

Solid Surface is an extraordinarily versatile surfacing material which offers a host of benefits in performance and aesthetics with incredible application and design flexibility. It is solid, renewable, and when applicable, may feature inconspicuous seams. Applications for solid surface are extremely far reaching. Traditionally, the largest market for solid surface is kitchen countertops.

Attributes of Solid Surface:
Non porous - resists bacterial and fungal growth Non porous - Easy to clean and "refresh" Strong & tough to resist heat, stain and impact. Easily cleaned and maintained Class I fire rating NSF approvable for Food Contact (must specify) FDA approvable for Food Contact (must specify) Easily shaped by woodworking tools Inlays and thermoforming are possible Unlimited Design Potential Unlimited Color and Textures

Solid surface can be precisely cut and bonded to fit nearly any surface shape. It can also be routed for decorative edging which can be applied with specially formulated adhesives.
Since the material color is consistent throughout the product, scratches, chips and stains can be sanded out "refreshed" when they occur.

Please refer to the following guidelines with regard to your solid surface counter top. Please refer to your manufacture care guide for additional maintenance and warranty information.

1. Satin finish is standard on all solid surface counter tops unless otherwise indicated.

2. Avoid sliding hard objects across these glossy surfaces.

3. In solid surface, dark colors show scratches and mars more easily than the medium to light colors.

4. Solid surface materials in a high gloss finish will require additional care and maintenance. Make sure to place felt protectors on the bottom of pottery or other hard objects. This finish may/will include hiring a professional to refinish the surface.

5. If splash is requested, the default style is a set-on splash 3” high. Coved splashes are available at an additional cost.

6. Solid surface products can extend approx. 12” as an overhang before additional support is required. We can provide support materials that fit under the countertop for overhangs over 12” if requested.

7. Seam locations will be at the discretion of CounterTops & Cabinets, Inc.

8. Seams in solid surface products are warranted to be inconspicuous, not invisible. Some colors do not seam as well as others and it is very difficult to minimize the appearance of the seams in those colors.

9. As walls are rarely straight, we caulk behind the backsplash using silicone caulk. As it is very difficult to get paint to adhere to silicone, we recommend that you or your painter go over the silicone with paintable latex caulking.

10. High heat can damage this product. We recommend the use of a trivet when using crock-pots & skillets.

11. Do not cut directly on counter tops. Always use a cutting board.

12. Never stand on your counters.

13. We also recommend running hot water into the sink prior to dumping hot water into it.

14. Avoid harsh chemicals such as drain cleaners and paint removers. 

Quartz Expectation:

Quartz is pure and natural quartz. Variation in the natural stone (quartz) color, pattern, size, shape, and shade, are inherent and unique characteristics to be expected with this product. This down not affect the product performance in any manner. 

Your countertop will not be replaced due to variations in engineered stone as described above.

 Design samples are a small select cut from a slab; they do not fully exhibit all the design characteristics of the final installed product.  Variation in the natural quartz stone color, pattern, size, shape, and shade are unique and inherent characteristics of this product.
Quartz is not a seamless product; seams are visible. Where there are seams the product pattern and shade will change. Color blotches are intended and created into many designs to enhance the natural beauty. Quartz will show surface markings caused during normal use, which are easily removed with an all-purpose cleaner such as concentrated Simple Green® cleaner.

Seams -A seam in a countertop should not be the first thing you notice when you walk into the room. A good seam will be something you can both see and feel but still not strikingly noticeable. We have samples of seams for you to view our quality in both a granite countertop as well as quartz. Countertop seams are boned with an epoxy similar in color to the countertop material. These seams are never bonded with silicone. 

Installation It may take a few attempts to dry fit and remove the tops from the home to make adjustments as needed. This process could require multiple attempts to achieve an acceptable fit. No need to worry, this is a normal procedure. We ask that you please make yourself available for your installation. This is the perfect opportunity to address and discuss and concerns prior to the countertop being permanently installed.

Chips-Quartz can be damaged by force and no stone is chip proof. Objects hitting edges, particularly at sinks or dishwashers, may cause chips. Though a minor knife slip will dull the knife and not harm quartz, no stone surface is scratch proof.

Heat-Natural stone surfaces can be damaged by sudden and/or rapid change of temperature, especially near the edges, as well as direct and/or sustained heating of the top. Quartz may not withstand the direct transfer of heat from pots and pans and other cooking units such as electric frying pans, griddles, slow cookers, roaster ovens, and heat lamps. Therefore, the use of a closed-weave hot pad or solid trivet like a bread board is always recommended to prevent heating the product.
Quartz is not structural support material and must be supported in every application.

Maintenance of quartz is a simple process. For routine cleaning, simply wipe down your countertop with a damp cloth or paper towel and, if necessary, all-purpose cleaner such as concentrated Simple Green® cleaner.

Granite Expectation:

Granite is subject to variations of color, vein, and pattern. Supplied product cannot be guaranteed to have absolute resemblance to samples. Characteristics such as pits and/or fissures are inherent to granite and may be visible in the finished product. Irregularities in patterns and finish are common.

Counter Tops & Cabinets, Inc. strongly encourages homeowners/end-users to view and hand pick desired slabs of granite from our distributors. 

Your countertop will not be replaced due to variations in stone as described above.

There are, generally, two phases involved in the installation of your new stone countertops:
Measurement / Template and Installation.

Seams
A seam in a countertop  should not be the first thing you notice when you walk into the room. A good seam will be something you can both see and feel but still not strikingly noticeable. We have samples of seams for you to view our quality in both a granite countertop as well as quartz. Countertop seams are boned with an epoxy similar in color to the countertop material. These seams are never bonded with silicone.
Industry standards from the Marble Institute of America can be found in the “Homeowners Guide to Countertop Installation”. We have this document available at your request. It discusses how it is recommended that countertop seams can be up to 1/16” wide with a +/- tolerance of 1/64”. It also discusses how lippage of the stone is sometimes unavoidable due to permanent warp in the countertop material. Sometimes, even minor amounts of lippage are noticeable. 

Layout appointments are suggested on stones with movement and/or flow. We will know the length and width of your material and will be able to determine precise location prior to cutting your slab(s). Layout appointments allow for you to vocalize your seam location preferences and the pattern of your countertops. We ask that you either be present during this process, or for your convenience, we can offer this appointment digitally, via email.
Installation It may take a few attempts to dry fit and remove the tops from the home to make adjustments as needed. This process could require multiple attempts to achieve an acceptable fit. No need to worry, this is a normal procedure. We ask that you please make yourself available for your installation. This is the perfect opportunity to address and discuss and concerns prior to the countertop being permanently installed.

Fissures occur naturally in many stone types. A fissure is defined by the American Geological Institute as “an extensive crack, break, or fracture in the rock, which may contain mineral-bearing material.” The term “fissure” is used commercially in the stone industry to describe a visible separation along intercrystalline boundaries or the voids between mineral crystals. This separation may start and stop within the field of the stone or extend through an edge. A fissure differs from a crack in that it is a naturally occurring feature in the stone.
Cracks occur in stones as a result of mechanically induced stresses during handling, fabrication, transport, or installation. When cracks are detected in slab material prior to fabrication, the best method is to simply avoid them during the layout process. In stones with lesser soundness properties, this option may not be possible. When working with such stones it is common practice to repair cracks by cementing them together with epoxy or polyester resin. Repaired cracks are not indicative of defective product or workmanship.
Chips can occur in stones either as a result of sawing operations or handling. Chips may be repaired with epoxy or polyester resin if the completed repair is consistent in color and texture with unrepaired areas of the slab.
Pitting of the countertop surface, particularly in granite, is a common characteristic of natural stones. Granites are made up of several different minerals, each mineral having a different hardness. Granites contain quartz, feldspars, biotite, amphibole, ferrous titanium oxides, and other minerals. On the Mohs Scale, diamonds are the hardest mineral, with a rating of 10. Quartz and feldspar have a hardness of 6.5 to 7 and are very durable. Biotite (mica) is very soft (2.5) and flakes easily. All true granites have biotite in their composition. Because biotite is soft and flaky, the first few layers are removed during the polishing process, causing pits throughout the slab. Some granites have more biotite throughout their composition than others. The higher the biotite content of the stone, the more pits it will have. Most polished igneous rocks will have varying degrees of pits, depending on the amount of biotite, muscovite, and phlogopite in their composition. The pits do not make the granite less durable or otherwise inferior. Pits are common in all granites and should be expected.
Maintenance of natural stone can sound overwhelming. It really is a simple process and there are options on how you can maintain your natural stone. With proper maintenance, the process of replacing your kitchen countertops will never have to be done again. This investment will outlast generations. One option would be to seal it annually. This is a very simple wipe on wipe off process. We have Restoration Packages available if you would rather leave it to the professional. Another Option would be to use our Stone Tech Care Kit. This product is a cleaner with a built in sealer. This product would be the only product you would use on your stone and on a daily basis. It seals while you clean.


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Countertop Process

Telephone - Give us a call and we can take the measurements right over the phone. Just make a quick sketch of your counter, fill in the measurements and make the call (315) 433-1038)
FAX - Make a drawing, fill in the perimeter measurements and FAX to (315) 433-1338. Once we have the drawing we will contact if we need any additional information.
Email - Send your information through email with a PDF attachment. Email to sales@cnytops.com
Blueprints - Deliver the Blueprints to our location. Be sure to attach contact information and a return address. Also let us know if you will be needing the prints returned. Once we receive the prints we will contact you to confirm delivery.
In-home Estimate – If your not comfortable taking measurements for your counter tops or would like advice concerning your project, you can schedule a free, no hassle, in-home estimate. Just call us at (315) 433-1038.

CounterTops & Cabinets, Inc. we offer a wide array of services including:

* CounterTop / Cabinet Rip Out & Removal
* Plumbing/ Electrical/Tile
* CounterTop / Cabinet Design Services
* CounterTop / Cabinets Installation
* Contractor / Special Work Referrals and Coordination

Once you have agreed to the cost of your project, a templated and final meeting is needed to go over all the details associated with your project. This ensures we have accurate measurements and both parties are in agreement on all details associated with your project. Final drawings and a contract will be produced in which both parties are required to sign in order to make your order official. At this time, we will require a 50% deposit of the cabinets to begin work on your project.

Acceptable forms of payment include: cash, check, Visa, Master Card and Discover. If making a payment with a American Express credit card a 3% transaction fee will be administered to the balance of your bill.

We also offer interest free financing for qualified applicants. Ask your CounterTops & Cabinets, Inc. Representative for details.  

We require a non-refundable 50% deposit of the total invoice at the time the order is placed. This deposit ensures order and delivery of your counter top or cabinet materials. The remaining balance is due upon completion of work.

Counter Tops & Cabinets, Inc. only asks that you have your counter tops completely cleared off. You do not have to have your counter tops removed. Counter Tops & Cabinets, Inc. uses state-of-the-art digital templating equipment which ensures the most accurate fit for your new counter tops with out the inconvenience of having them removed for measuring purposes.

Depending on the scale, type and time of year your project is started, the length of time for completion of your project may vary. Typical lead times for counter tops can range from one week to four weeks.

Typical lead times for cabinets can range from three weeks to six weeks.

While we often work on several projects simultaneously and delays sometimes do occur, please keep in mind that much of our reputation is built on craftsmanship. We will not compromise the quality of your project or that of other clients simply to avoid a small delay. At the same time, we also strive to keep firm control of our fabrication/ installation schedule to avoid such delays. In the end, you will be pleased with our work and your beautiful kitchen will be well worth the wait.

At Countertops & Cabinets, Inc. we try our best to work around your schedule with regard to scheduling installations, but in order to keep our cost of installation low, we must adhere to a policy of scheduling installs between the hours of 8 am to 4 pm Monday through Friday.

A representative from CounterTops & Cabinets, Inc. will call you to schedule a date and time for your installation once your counter top has been fabricated. Our installation crew will be scheduled to arrive within either of the following time blocks: 8 AM – 12 PM and 1 PM – 4 PM. We at Countertops & Cabinets, Inc. strive to adhere within these time frames; however installation times may be affected due to unforeseen problems with installations from the previous day. While these circumstances are rare, it is our company policy to notify the homeowners that such a situation may occur and we ask
that you please reserve and plan to be present for the ENTIRE Day of counter top installation, unless you grant permission to our installation crew to perform work in your absence.
We at CounterTops & Cabinets, Inc. are a fully accredited and insured business that has been providing and installing high quality counter tops to the Central New York community for the past 30 years.

In rare instances, we may be able to schedule installations on Saturdays.

To ensure that you receive the highest quality installation and to reduce the possibility of any additional charges and/or delays, the following requirements must be met for measurements and installations as specified:

* Countertops should be cleared and sinks empty. Sink base cabinets should be completely cleared out. We will remove top drawers in cabinets.

* Sinks, faucets, garbage disposals and gas stove / cook tops must be disconnected and removed prior to installation unless previously discussed and explicitly stated in customer contract.

Please Note: CounterTops & Cabinets, Inc. certified installers are neither plumbers nor electricians.

Please make sure a qualified person is performing these tasks or CounterTops & Cabinets, Inc. Can coordinate a plumber for you for your convenience.

* Cook tops, dishwashers, drop-in sinks and faucets must be at job site at time of install.

Please Note: There will be an additional charge for return trips to cut faucet holes or attach dishwashers @ $50.00 per hour including travel time, with a one hour minimum.

Counter Tops & Cabinets, Inc. strives to minimize the mess and level of inconvenience to the homeowner. Therefore, dust collectors, vacuums, tarps and various other items are used to protect cabinets, flooring, and other areas of the home.

On occasion, we ask for access to the garage in order to complete some of the "messy" work outside of the home. This minimizes dust and reduces the chance of accidents.

For all of the precautions that we do take, because this is a construction project, homeowners should expect an element of dust in the house. We recommend waiting until the final installation is complete before doing any type of thorough cleaning. 

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Warranty/Care

.

Laminate Solid Surface Quartz Granite

Laminate Tops:

Warranty:We at Countertops & Cabinets, Inc. guarantee our workmanship as well as the installation of our product for the warranty period of one full year after the date product is received or installed. Countertops & Cabinets, Inc in no event shall be liable in either tort or contract for any loss or direct, special incidental, consequential or exemplary damages. This warranty is non-transferable. We will provide warranty service free of charge, including such costs of repairing the product or removing and reinstalling the product if necessary. We will provide a replacement of our product if we are unable, after a reasonable number of tries, to repair your product. We will provide one free re-caulking for backsplashes on Countertops. We will provide warranty service without requiring that consumer return a warranty registration card. We comply with the warranties of our laminate, solid surface and quartz manufacturers. While Countertops & Cabinets, Inc. does cover workmanship and installation of their products, they are in no way responsible for re-installation of cook tops, cabinets, or plumbing. Countertops & Cabinets, Inc. guarantees its work against normal use of its product, however, physical abuse to the product by customer including excessive force, heat or chemicals on counter tops causing scratches, chips, burns, cracks, bevel edge failures and/or and seam failures due to water or heat damage, are not covered by Countertops & Cabinets, Inc. under this warranty. Countertops & Cabinets, Inc. does not cover problems brought about by self-installation of our products by customer.

In addition to our company warranty, additional material manufacturer warranties may be applicable for your project. Please be sure to review this warranty information carefully and remember to register your counter tops (if applicable) after installation is complete.

Wilsonart

Formica

Care:

To clean the surface, use a damp cloth or sponge  and a mild soap or detergent. Rinse thoroughly with warm water and wipe dry. Difficult stains such as coffee or tea can be removed using a mild household cleaner/detergent and a soft bristled brush, repeating as necessary. 

If a stain persists, use a paste of baking soda and water and apply with a soft bristled brush. Light scrubbing for 10 to 20 strokes should remove most stains. Although baking soda is a low abrasive, excessive scrubbing or exerting too much force could damage the decorative surface, especially if it has a gloss finish.

Stubborn stains that resist any of the above cleaning methods may require the use of undiluted household bleach or nail polish remover. Apply the bleach or nail polish remover to the stain and let stand no longer than two minutes. Rinse thoroughly with warm water and wipe dry. This step may be repeated if the stain appears to be going away and the color of the laminate has not been affected.

WARNING: Prolonged exposure of the laminate surface to bleach will cause discoloration. Hot pans and heat-producing appliances (such as electric skillets), when set directly upon countertops, can mar the product’s beauty. Always use a heat shield, hot pad or trivet. 


A Few Notes of Caution 

• Acidic or abrasive cleaners can damage laminate surfaces; do not use them. 

• Drain cleaners containing lye will permanently  damage any Wilsonart Laminate surface. If you spill a drain cleaner, wipe it up immediately and rinse several times with water. 

• Hair, textile and food dyes can cause permanent  stains. If dye should happen to spill, wipe it up immediately with dishwashing detergent or an all-purpose cleaner. 

• Never place pots or dishes directly from the oven or burner on an unprotected laminate surface; such extreme heat can cause cracking or blistering. 

• Do not work with oven cleaners on an  unprotected countertop. Wipe spills away promptly and rinse several times with water. 

• Rust removers contain harsh chemicals which  will quickly cause permanent damage. If a spill occurs, wipe off all residue immediately, wash thoroughly with soapy water and rinse several times. 

• Steel wool and other abrasive pads will damage  Wilsonart Laminate. Don’t use them for 

cleaning and don’t store steel wool pads on your countertop; the metal can rust and leave stains. 

• Toilet bowl cleaners contain harsh chemicals that can cause permanent damage. If spills occur, wipe up immediately, wash surface with soapy water and rinse several times.Mobirise Website Builder creates responsive, retina and mobile friendly websites in a few clicks. Mobirise is one of the easiest website development tools available today. It also gives you the freedom to develop as many websites as you like given the fact that it is a desktop app.

Solid Surface:

Solid Surface  Warranty: We at Countertops & Cabinets, Inc. guarantee our workmanship as well as the installation of our product for the warranty period of one full year after the date product is received or installed. Countertops & Cabinets, Inc in no event shall be liable in either tort or contract for any loss or direct, special incidental, consequential or exemplary damages. This warranty is non-transferable. We will provide warranty service free of charge, including such costs of repairing the product or removing and reinstalling the product if necessary. We will provide a replacement of our product if we are unable, after a reasonable number of tries, to repair your product. We will provide one free re-caulking for backsplashes on Countertops. We will provide warranty service without requiring that consumer return a warranty registration card. We comply with the warranties of our laminate, solid surface and quartz manufacturers. While Countertops & Cabinets, Inc. does cover workmanship and installation of their products, they are in no way responsible for re-installation of cook tops, cabinets, or plumbing. Countertops & Cabinets, Inc. guarantees its work against normal use of its product, however, physical abuse to the product by customer including excessive force, heat or chemicals on counter tops causing scratches, chips, burns, cracks, bevel edge failures and/or and seam failures due to water or heat damage, are not covered by Countertops & Cabinets, Inc. under this warranty. Countertops & Cabinets, Inc. does not cover problems brought about by self-installation of our products by customer.

In addition to our company warranty, additional material manufacturer warranties may be applicable for your project. Please be sure to review this warranty information carefully and remember to register your counter tops (if applicable) after installation is complete.

Care! For day to day cleaning, warm soapy water or non-abrasive household cleaners such as glass cleaner, Fantastik,Formula 409 or commercially available solid surface cleaners will remove most residues. Then rinse and towel dry the surface to prevent spotting especially in areas with hard water. For a final touch you may apply protect all shine plus to your countertops for a clean and refurbish the finish. More
Quartz: We at Countertops & Cabinets, Inc. guarantee our workmanship as well as the installation of our product for the warranty period of one full year after the date product is received or installed. Countertops & Cabinets, Inc in no event shall be liable in either tort or contract for any loss or direct, special incidental, consequential or exemplary damages. This warranty is non-transferable. We will provide warranty service free of charge, including such costs of repairing the product or removing and reinstalling the product if necessary. We will provide a replacement of our product if we are unable, after a reasonable number of tries, to repair your product. We will provide one free re-caulking for backsplashes on Countertops. We will provide warranty service without requiring that consumer return a warranty registration card. We comply with the warranties of our laminate, solid surface and quartz manufacturers. While Countertops & Cabinets, Inc. does cover workmanship and installation of their products, they are in no way responsible for re-installation of cook tops, cabinets, or plumbing. Countertops & Cabinets, Inc. guarantees its work against normal use of its product, however, physical abuse to the product by customer including excessive force, heat or chemicals on counter tops causing scratches, chips, burns, cracks, bevel edge failures and/or and seam failures due to water or heat damage, are not covered by Countertops & Cabinets, Inc. under this warranty. Countertops & Cabinets, Inc. does not cover problems brought about by self-installation of our products by customer.
In addition to our company warranty, additional material manufacturer warranties may be applicable for your project. Please be sure to review this warranty information carefully and remember to register your counter tops (if applicable) after installation is complete.
Silestone

Use & Care - Silestone
 Quartz was created for a lifetime of easy care. Just follow our simple guidelines to help you keep your Quartz looking beautiful.
Learning how to care for your Quartz  takes no time at all—thanks to the stain-resistance of this remarkable material. Quartz is a tough, nonporous, chemically-resistant, high-performance surface that elevates your design with the natural beauty of quartz.
Everyday cleaning — Just Use Water and a Paper Towel
With simple care,  Quartz will retain its radiant, lustrous appearance for many years. For routine cleaning, simply wipe down your countertop with a damp cloth or paper towel and, if necessary, a small amount of non-bleach, non-abrasive cleanser. 
Clean Up Spills Right Away — Before They Can Dry
Even though  Quartz resists permanent staining when exposed to liquids (such as wine, vinegar, tea, lemon juice and soda) or fruits and vegetables, you’ll want to wipe up food and liquid spills as soon as possible. 
For stubborn or dried spills, use a nonabrasive cleaning pad such as a white 3M Scotch-Brite®* scrub pad coupled with Formula 409®
Glass & Surface Cleaner
or a comparable cleaning product.
Essential Gear
Cutting Boards and Trivets - Quartz are heat- and scratch-resistant, but not heat- and scratch-proof. Use trivets or pads with hot pots and always use a cutting board. Never chop or slice food directly on your countertops. 
What Not to Use
If any of the substances mentioned below come into contact with your Quartz, rinse the exposed surface immediately and thoroughly with water. 
No Wax or Polish Necessary - Because it is nonporous, Quartz does not require sealants or waxes. Quartz keeps its lustrous gloss and ultra-smooth surface without polishing or applying sealant.
Do Not Use Bleach - Avoid using cleaners that contain bleach. Always follow the cleaner manufacturer’s use instructions and exercise proper care when handling and storing any cleaning products.
Avoid High-pH Cleaners - Casual exposure to alkaline solutions, such as diluted bleach, will not damage Quartz. Highly alkaline (high pH) cleaners, such as oven cleaners and concentrated bleach, are not recommended.
Removing Cooking Grease - When grease from cooking is an issue, use Greased Lightning™
*, or a comparable degreasing product, to help loosen and remove the grease from the surface. Follow the cleaner manufacturer’s instructions for use.
Permanent Markers - Keep permanent markers and inks away from your countertops. Should these materials come into contact with the surface, clean first as outlined above in the Everyday Cleaning section. If the stain persists, moisten a cloth with Goo Gone®
, or a comparable product, and rub it into the stain. Rinse thoroughly with warm water to remove any cleaner residue. 
Keep Solvents and Powerful Chemicals Off the Counter - Avoid exposing Quartz to strong chemicals and solvents, especially paint removers or furniture strippers containing trichlorethane or methylene chloride. Keep nail polish remover, bleach, detergent, permanent markers or inks, and oil soaps away from your  Quartz.
Heat Damage Prevention - To maintain the beauty of Quartz, do not place hot skillets or roasting pans directly onto the surface. We recommend the use of trivets and hot pads.
Dealing with More Difficult Spills and Materials - Materials that harden as they dry (such as gum, food, grease, nail polish or paint) are especially tenacious. Remove these by gently scraping away the excess with a plastic putty knife.
Whatever happens, do not despair!

Granite : We at Countertops & Cabinets, Inc. guarantee our workmanship as well as the installation of our product for the warranty period of one full year after the date product is received or installed. Countertops & Cabinets, Inc in no event shall be liable in either tort or contract for any loss or direct, special incidental, consequential or exemplary damages. This warranty is non-transferable. We will provide warranty service free of charge, including such costs of repairing the product or removing and reinstalling the product if necessary. We will provide a replacement of our product if we are unable, after a reasonable number of tries, to repair your product. We will provide one free re-caulking for backsplashes on Countertops. We will provide warranty service without requiring that consumer return a warranty registration card. We comply with the warranties of our laminate, solid surface and quartz manufacturers. While Countertops & Cabinets, Inc. does cover workmanship and installation of their products, they are in no way responsible for re-installation of cook tops, cabinets, or plumbing. Countertops & Cabinets, Inc. guarantees its work against normal use of its product, however, physical abuse to the product by customer including excessive force, heat or chemicals on counter tops causing scratches, chips, burns, cracks, bevel edge failures and/or and seam failures due to water or heat damage, are not covered by Countertops & Cabinets, Inc. under this warranty. Countertops & Cabinets, Inc. does not cover problems brought about by self-installation of our products by customer.
In addition to our company warranty, additional material manufacturer warranties may be applicable for your project. Please be sure to review this warranty information carefully and remember to register your counter tops (if applicable) after installation is complete.

Sensa Granite

Care-Sensa Granite
To clean your countertop, wipe with soap and warm water or a mild household cleanser.
Wipe up spills as soon as possible. Always avoid using bleach and abrasive cleaners. Do not use polishes or waxes.
Unlike with most granites, you need not apply any treatment to protect your Sensa by Cosentino® countertop.
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Pros/Cons

Countertop Surfaces


LAMINATE
Trademarks: Formica, Wilsonart, Pionite & Nevamar 
Pros:
Economical
Easy to Clean
Easy to Install
Bacteria Resistant
Wide Range of Colors / Patterns
Cons:
Scratches, Chips, Burns, Stains
In Most Cases Cannot Be Repaired
One Year Warranty on Labor Only
 
GRANITE
Pros:
 Natural Beauty / Unique Patterns
Unique, Upscale Look
Heat Resistant
Scratch Resistant
Low Maintenance
Lasting Value—Lasts Forever
Cons:
Expensive
No Stain Resistance
Requires Annual Sealing For Bacteria Resistance
Seams Are Visible
Sink Cannot Be Integrated
Loose Backsplash Only
No Warranty
Non-Repairable
Tough On Breakables
 

QUARTZ
Trademarks: Dupont Zodiaq, Silestone, Cambria, Viatera, Hanstone 
Pros:
High-end Look and Feel of Granite
Superior Stain Resistance
Bacteria Resistant
Heat Resistant
Scratch Resistant
10 Year Limited Warranty
Waterproof
Unusual Clarity & Consistency of Color
No Maintenance
Cons:
Expensive
Seams are Visible
Repairable, But Costly
Sink Cannot Be Integrated
Loose Backsplash Only
Limited Design Flexibility
Tough on Breakables
 
 
SOLID SURFACE
Trademarks: Corian, Formica Solid Surface, Avonite, LG Hi-Macs, Staron, Swanstone 
 Pros:
Superior Stain Resistance
Bacteria Resistant
Heat Resistant (Up to 380°)
Integral Sink
Repairable / Renewable
Inconspicuous Seams
Unlimited Edge Treatments
Consistent Color Quality
Unlimited Design Flexibility
10 Year Transferable Warranty
Cons:
Moderately Expensive
Surface May Scratch Although Easily Repairable
 
MARBLE
Pros:
Luxurious Look—Unique / Beautiful Patterns  
Waterproof
Heatproof

Cons:
Expensive
Requires Constant Maintenance (Requires Frequent Sealing)
Stains Easily / Porous
Can Scratch
 
SOAPSTONE
Pros:
Rich, Deep Color
Smooth Feel
Somewhat Stain Resistant
Cons:
Requires Regular Maintenance (Applications of Mineral Oil)
May Crack or Darken Over Time
 
WOOD OR BUTCHER BLOCK
Pros:
wide Range Of Colors & Finishes  
Easy to Clean
Can Be Sanded & Resealed As Needed
Cons;
Will Stain Over Time
Can Be Damaged By Water
Scratches Must Be Oiled Or Sealed
Not Safe for Raw Meat Prep
Can Be Expensive
 
STAINLESS STEEL
Pros:
Heat Proof
Easy to Clean
Contemporary / Industrial Feel
Cons:
Expensive  
Scratches Easily
May Dent
Noisy
 
CERAMIC TILE
Pros:
Durable / Easy To Clean Tiles
Relatively Inexpensive
Easily Installed By Homeowner
Large Selection of Colors & Styles
Cons:
Surface is Uneven
Tiles Can Easily Chip or Crack
Grout Lines Become Stained / Difficult to Clean
Custom Tiles Are Expensive
 
CONCRETE
Pros:
Heat Resistant
Scratch Resistant
Decorative / Exotic Finishes
Cons:
Porous (Can Be Sealed)
May Crack
Expensive
 

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Cabinets 411

Everything you need to know about cabinets.

Expectation The Process Warranties Cabinet Comparison

Address

4073 New Court Ave                     
Syracuse, NY 13206                    


Contacts

Email: sales@cnytops.com
Phone: 315-433-1038                    
Fax: 315-433-1338

Hours

M-F   8:30 AM - 5PM
Sat    10AM - 1 PM 
Sun   Closed

Feedback

Please send us your ideas, bug reports, suggestions! Any feedback would be appreciated.

© Copyright 2018 Countertops & Cabinets Inc - All Rights Reserved

Expectation

Shopping for cabinet is confusing! We understand. Below will  help you understand the lingo, terminology and pros and cons of cabinets. Cabinets are like cars- there is good, better and best.

Good,Better, Best

Shopping for cabinet is confusing! We understand. Read this sheet to help you understand the lingo, terminology and pros and cons of cabinets. Cabinets are like cars- there is good, better and best.

Good – RTA (ready to assemble), Kunal , Bargain outlet, Debut, Legacy, Merillat, Diamond, kemper, Shrock, Cardell, Kitchen Kompact,  
-Price price price
-Speed-they come in fast,
-they often have options to upgrade to better construction, but you might end up in the same price point, as the brand that is the next step up, which may have those upgrades, as standard   
-limited door styles, limited colors, limited sizes 
-durability
-warranty 1 to 5 years
Better – Kraftmaid, Waypoint, medallion, omega dynasty

- Lifetime warranty,
-usually comes standard with full-extension soft close drawers
-melamine interior easy to wipe
-Still somewhat limited on sizes 
-Might be particle board construction with a matching contact-paper ends (even though it may have plywood sides it may still have contact paper ends) Waypoint is plywood, with real wood veneer on the ends
Best- Starmark, wood mode, Candlelight, woodland, mouser

-lifetime warranty,
-value! True value! These cabinets may be “expensive” or out of your budget, but you are getting a great product for a fraction more than manufactured cabinets
-semi custom- you have more capability to make custom sizes and shapes
Wood veneer interiors
-Longer lead times 6-8 weeks 
-Of course, price $
Other thoughts
Solid wood center panel doors- the center of the door, weather it a raised panel or flat panel- the panel is made out of solid wood pieces, with this style you will see the separate piece of wood that make up the panel.

Veneer center panel doors- thin wood veneer laid over a substrate, with this style you can see the wood grain go across the whole panel; the frame (picture frame) of the door will still be solid wood
Plywood construction- Many professionals say “Yes, our cabinets are plywood!” when really them mean the cabinet has a plywood side on the left and right. Then the tops, bottoms, back , and shelves are participle laminated with a maple print, some

All plywood construction- when the cabinet sides are plywood still. And the tops bottoms, backs and shelves are plywood as well.

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The Process

Telephone - Give us a call and we can take the measurements right over the phone. Just make a quick sketch of your counter, fill in the measurements and make the call (315) 433-1038)
FAX - Make a drawing, fill in the perimeter measurements and FAX to (315) 433-1338. Once we have the drawing we will contact if we need any additional information.
Email - Send your information through email with a PDF attachment. Email to sales@cnytops.com
Blueprints - Deliver the Blueprints to our location. Be sure to attach contact information and a return address. Also let us know if you will be needing the prints returned. Once we receive the prints we will contact you to confirm delivery.
In-home Estimate – If your not comfortable taking measurements for your counter tops or would like advice concerning your project, you can schedule a free, no hassle, in-home estimate. Just call us at (315) 433-1038.

CounterTops & Cabinets, Inc. we offer a wide array of services including:

* CounterTop / Cabinet Rip Out & Removal
* Plumbing/ Electrical/Tile
* CounterTop / Cabinet Design Services
* CounterTop / Cabinets Installation
* Contractor / Special Work Referrals and Coordination

Give us a call and set up a appointment to meet with our kitchen designer.
-We dicuss you! What you love about your kitchen, and what you hate about your kitchen.

- We discuss layout. Layout and function is very important. We’ll show you around our showroom and tell you the pros and cons of different cabinet brands and countertop materials.

-We will discuss budget. Budget or price range is important because we can guide you better. While saving you, and us, time.

-Pricing. You will have an appointment at the showroom, to discuss the design and pricing for your job.

Once you have agreed to the cost of your project, a measure and final meeting is needed to go over all the details associated with your project. This ensures we have accurate measurements and both parties are in agreement on all details associated with your project. Final drawings and a contract will be produced in which both parties are required to sign in order to make your order official. At this time, we will require a 100% deposit of the cabinets to begin work on your project.

Acceptable forms of payment include: cash, check, Visa, Master Card and Discover. If making a payment with a  American Express credit card a 3% transaction fee will be administered to the balance of your bill.

We also offer interest free financing for qualified applicants. Ask your CounterTops & Cabinets, Inc. Representative for details.  

We require a 100% deposit of the total invoice of cabinets at the time the order is placed. This payment ensures order and delivery of your cabinet materials. The remaining balance of installation or countertops are due upon completion of work.

Once the order is place and paid. It will take 4-8 weeks for your cabinets to be delivered

At Countertops & Cabinets, Inc. we try our best to work around your schedule with regard to scheduling installations, but in order to keep our cost of installation low, we must adhere to a policy of scheduling installs between the hours of 8 am to 4 pm Monday through Friday.

A representative from CounterTops & Cabinets, Inc. will call you to schedule a date and time for your installation once your counter top has been fabricated. Our installation crew will be scheduled to arrive within either of the following time blocks: 8 AM – 12 PM and 1 PM – 4 PM. We at Countertops & Cabinets, Inc. strive to adhere within these time frames; however installation times may be affected due to unforeseen problems with installations from the previous day. While these circumstances are rare, it is our company policy to notify the homeowners that such a situation may occur and we ask
that you please reserve and plan to be present for the ENTIRE Day of counter top or cabinet installation, unless you grant permission to our installation crew to perform work in your absence.
We at CounterTops & Cabinets, Inc. are a fully accredited and insured business that has been providing and installing high quality counter tops to the Central New York community for the past 30 years.

In rare instances, we may be able to schedule installations on Saturdays.

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Warranty

 We at Countertops & Cabinets, Inc. guarantee our workmanship as well as the installation of our product for the warranty period of one full year after the date product is received or installed. Countertops & Cabinets, Inc in no event shall be liable in either tort or contract for any loss or direct, special incidental, consequential or exemplary damages. This warranty is non-transferable. We will provide warranty service free of charge, including such costs of repairing the product or removing and reinstalling the product if necessary. We will provide a replacement of our product if we are unable, after a reasonable number of tries, to repair your product. We will provide one free re-caulking for backsplashes on Countertops. We will provide warranty service without requiring that consumer return a warranty registration card. We comply with the warranties of our laminate, solid surface and quartz manufacturers. While Countertops & Cabinets, Inc. does cover workmanship and installation of their products, they are in no way responsible for re-installation of cook tops, cabinets, or plumbing. Countertops & Cabinets, Inc. guarantees its work against normal use of its product, however, physical abuse to the product by customer including excessive force, heat or chemicals on counter tops causing scratches, chips, burns, cracks, bevel edge failures and/or and seam failures due to water or heat damage, are not covered by Countertops & Cabinets, Inc. under this warranty. Countertops & Cabinets, Inc. does not cover problems brought about by self-installation of our products by customer.
In addition to our company warranty, additional material manufacturer warranties may be applicable for your project. Please be sure to review this warranty information carefully and remember to register your counter tops (if applicable) after installation is complete.

Kunal Cabinets

Waypoint Cabinets

Starmark Cabinets

Candlelight Cabinets

Cabinet Comparison Guide

Countertops Cabinet comparison guide
back to top cabinet 411

Address

4073 New Court Ave                     
Syracuse, NY 13206                    


Contacts

Email: sales@cnytops.com
Phone: 315-433-1038                    
Fax: 315-433-1338

Hours

M-F   8:30 AM - 5PM
Sat    10AM - 1 PM 
Sun   Closed

Feedback

Please send us your ideas, bug reports, suggestions! Any feedback would be appreciated.

© Copyright 2018 Countertops & Cabinets Inc - All Rights Reserved

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